Customer service

24/7 service, remote service, training, on-site intervention and replacement parts

Each problem has a solution. At Matiss, we accompany you after implementation because your project still impacts your processes. We consider ourselves to be some kind of first responder to you, regardless of the type of problem to be solved:

  • Robotics
  • Ultrasonic
  • Mechanical and electrical
  • Hydraulic and pneumatic
  • Instrumentation and control
  • Networking and computing
  • Software and programmable logic controller (PLC)

We also offer training in a variety of formats to suit your needs, be it online or in person in order to support you in mastering and optimizing the use of all the tools in the Matissoft software suite, along with operator-led training on MatissEquipment’s robotic solutions and equipment, thus ensuring unequalled performances.

Always on the lookout

We are fully aware that your production can be affected by a problem at times. Our 24/7 service professionals are ready to address any situation and take care of the problem quickly. Need to replace a part? Our service agent will contact the appropriate suppliers without delay. One call and the wheels are in motion!

A strong relationship, even from a distance

Matiss assists you remotely. Our professionals connect to your equipment and software using a virtual private network (VPN) to identify the source of your problems. Thus, they are able to make a precise diagnosis and determine the measures to be taken to solve the problem without leaving the office. Everyone saves time!

On-site intervention

Sometimes a problem requires assistance at your plant. Therefore, Matiss will plan with you the dispatch of our resources on-site to solve the problem and quickly get your production back on track.

Do you need a replacement part?

Matiss experts, who are familiar with your file, will contact the appropriate suppliers. We will order the required part and ship it to you within the shortest time frame.

Discover our partners

Rockwell Automation